Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Postage charges for Semenanjung Malaysia is RM10 per unit, Sabah & Sarawak RM20 per unit, Brunei RM80 per unit, and Singapore RM75 per unit.

Which payment methods are accepted in the Online Shop?

We accept payment via direct bank transfer and we also accept payment through PayPal (you can pay with credit card or debit card if you don’t have a PayPal account)

How long will delivery take?

Ann Khan Exclusive makes every effort to deliver your order within 3-6 working days in Malaysia, and within 5-8 working days in other countries, once the package is shipped out of warehouse. Ann Khan Exclusive is not liable for unforeseen circumstances beyond our control that delay the delivery, such as: flight delays, adverse weather conditions, or congestion. For Pre-Orders, we will take a maximum of 2 – 3 weeks delivery from receipt of confirmation of full payment.

How secure is shopping in the Online Shop? Is my data protected?

Ann Khan Exclusive does not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorised and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. For Pre-Orders once we receive your confirmation order we will deliver your confirmation order we will deliver to you via pos laju within 2 – 3 weeks (maximum).

Do I receive an invoice for my order?

Yes. You will receive your invoice via e-mail when your order is sent out to you.

What size should I order?

All measurements are taken with the garment laid flat, buttoned and/or zipped. Bust, waist, and hip measurement should be double. Unless otherwise specified, measurements are taken from the highest point of shoulder. Please refer to our size charts provided for reference.

Size charts have been provided as general guide for determining fit. However, there might be 1-2cm differences in the measurement given due to the different stretchable quality of the material.

Please do not hesitate to contact us directly via whatsapp or simply call us if you require further information.

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